Training and Education
Please see below for a list of our current training materials for care providers.
Provider Training
- Financial management services agency quarterly reporting requirement
- CommunityCare Provider Portal User Guide
- Community Living - Training for Long-Term Services and Supports (LTSS) Providers
- Community mental health center contracting Quick Reference Guide
- Cultural Competency - Equitable health care for all
- Driving Health Equity Through Technology and Service Innovation - Free CMEs
- Early Childhood Intervention Services (ECI) from HHS
- Nursing Facility Long Term Care - UnitedHealthcare Community Plan of Texas
- Reporting Critical Incidents, Including Abuse, Neglect and Exploitation (TX)
- *New - Trauma Training: An Introspective Look at Trauma and the Need for Self-Care (2 CEs available)
- Trauma Training: Could It Be Trauma? Supporting Kids on the Road to Recovery (3 CEs available)
Behavioral Health Training
- New Website: Texas Behavioral Health and Justice Technical Assistance Center. The Office of Forensic Coordination at the Texas Health and Human Services Commission is pleased to announce the launch of the new Texas Behavioral Health and Justice Technical Assistance Center website.
- Behavioral Health Identification, Treatment and Referral in Primary Care: A 3-Part On-Demand Series - A 3-part on-demand series about the identification, treatment, and referral of behavioral health needs in primary care. These are eligible for continuing education credits.
- Texas Medicaid ABA Program - Optum Provider Express has several training resource materials to assist in helping you provide the new Autism/Applied Behavior Analysis (ABA) Medicaid-covered services.
- Provider Express Training & Guided Tours - Optum Provider Express for behavioral health offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.
Electronic Visit Verification (EVV) Training
EVV Training
Authored by UnitedHealthcare
- How To Submit and Correct Claims for EVV Services Reference Guide
- Electronic Visit Verification (EVV) Overview - UnitedHealthcare Community Plan in Texas
- Electronic Visit Verification Policy Training
- Electronic Visit Verification Roles and Usage
- Electronic Visit Verification Visit Maintenance Training
Home Health Agency Attendant Training
OptumHealth
OptumHealth Education and Optum Provider Express offer a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.
- OptumHealth Education - OptumHealth Education offers accredited, on-demand webcasts and information regarding upcoming conferences for both physical and behavioral health providers. Some activities include Disease Management, Autism Spectrum Disorder, Behavioral Health, Intellectual and Developmental Disabilities.
Pregnancy Care Platform for Better Outcomes
Delfina pregnancy care platform:
At-risk pregnancy benefits:
Additional Training and Resources
Our Healthcare Professional Education and Training page is your source for on-demand education created specifically for UnitedHealthcare providers. It gives you in-depth information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device.
Topics
- Claims and Payments: Get the most recent claims processing information.
- Link Tutorials: To help you link to UnitedHealthcare Provider Portal Tutorials.
- State-Specific Information: Each state has its own page for state-specific information and resources.
Title XIX DME/Medical Supplies