Read updates from UnitedHealthGroup: Media Advisory | Fact Sheet
Emergency Notifications and Support
Support for health care professionals and members affected by severe weather and other emergencies from UnitedHealthcare.
Our priority is to ensure health care professionals have immediate and easy access to support and resources needed to care for members during severe weather and other emergencies.
Please review the information below for details on temporary provisions for specific locales, and instructions on how to update UnitedHealthcare if your practice is temporarily closed or relocated. Affected areas, dates and measures may change. Additional benefits or limitations may apply in some states and under some plans during this time.
We will adjudicate benefits in accordance with the member’s health plan.
State-specific information
Our team is ready to help – connect with us through chat 24/7 in the UnitedHealthcare Provider Portal. Share updates on your status and accessibility here.
Temporary service addresses and closings
If your practice is affected by evacuations, please keep your demographic information updated in our systems.
To notify UnitedHealthcare of a new temporary service address:
- Facilities: When you submit your change request, specify that the request is related to wildfires or severe weather. Please either follow the normal process for submitting demographic changes or send the change to your local network management team. Continue to submit claims using your primary service address, billing address, tax ID number (TIN) and National Provider Identifier (NPI) number. Use the place of service that would have been used had the service been provided at your primary location.
- Non-Delegated health care professionals: Contact us via chat within the UnitedHealthcare Provider portal and indicate that the change is related to wildfire or severe weather. Continue to submit claims using your primary service address TIN, billing address and NPI number. Use the place of service that would have been furnished had the service been provided at your primary location. If there is a different TIN and/or billing address for your temporary service address, follow the normal process for submitting demographic changes.
- Delegated medical groups: Follow the normal process for submitting roster changes and indicate that the change is related to wildfire or severe weather.
To notify UnitedHealthcare of a new health care professional joining your medical group during the state of emergency period:
- Please either follow your normal process to submit a request to add a new health care professional to your TIN or contact your network management team.
- Indicate that the change is related to wildfire or severe weather.
To notify UnitedHealthcare of a temporary practice or facility closure:
- Non-Delegated health care professionals: Contact us via chat within the UnitedHealthcare Provider portal to submit a change request and specify that the change is related to wildfire or severe weather. Please include the effective date of the closure.
- All other health care professionals and facilities: Follow your normal process for notifying UnitedHealthcare about demographic changes and indicate that the change is related to wildfire or severe weather. Please include the effective date of the closure.
We track these temporary closures to help resolve access to care issues for our members. When you return to normal operations, submit another demographic update request with the reopen date.
More resources
Questions?
Connect with us through chat 24/7 in the UnitedHealthcare Provider Portal. For additional contact information, visit our Contact us page.