Contact Us
Select from below for UnitedHealthcare Community Plan of Texas contact information including call center phone numbers, email addresses, mailing address and more.
Provider Relations
Chat: Connect with us through chat 24/7 in the UnitedHealthcare Provider Portal.
Phone: 888-303-6162
Provider and Member Customer Service (includes Behavioral Health)
Phone: 888-887-9003
Court-Ordered Psychiatric Services or SUD Treatment
To notify UnitedHealthcare Community Plan of Texas about a member’s court-ordered psychiatric services or substance use disorder (SUD) treatment, please access the Secure Transactions on Provider Express. You also may call the Customer Service number on the back of the member's ID card or the Provider Services Line for behavioral health providers at 877-614-0484.
Long-Term Services and Supports Customer Service
Phone: 888-787-4107
Email: uhc_cp_prov_relations@uhc.com
Non-Emergency Medical Transportation (NEMT)
To reach Modivcare Provider Relations & Network Ops
- STAR Kids Where's My Ride: 866-529-2120
- MMP Where's My Ride: 866-427-6608
- STAR+PLUS / STAR / CHIP Where's My Ride: 866- 528-0443
To reach Customer Service
- STAR Kids: 866-529-2117
- MMP: 866-427-6607
- STAR+PLUS / STAR / CHIP: 866-528-0441
Nursing Facility Providers of Long-Term Care
Phone: 866-858-3546 to contact your current assigned provider relations advocate.
STAR Kids
Customer Service: 877-597-7799
Service Coordination Hotline: 877-352-7798
STAR+PLUS
Service Coordination Hotline: 800-349-0550
- CHIP: 800-850-1267
- STAR: 800-535-6714
- STAR KIDS: 844-222-7326
- STAR+PLUS: 877-839-5407
- Dual Eligible Members: 877-596-3258
- Except R6801-011 Members: 877-440-9407
- R6811-011 Members: 877-365-7949
Provider Call Center
888-887-9003
Monday-Friday from 8 a.m. – 6 p.m. CST
Postal Mailing Address
UnitedHealthcare Community Plan
TX05U
2950 North Loop W, Suite 200
Houston, TX 77092-8843
Claims Mailing Address
UnitedHealthcare Community Plan
PO Box 5270
Kingston, NY 12402-5270
Member and Provider Complaints and Appeals Address
UnitedHealthcare Community Plan
Attn: Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364
Overbilling and Refund Address
UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374
Service Delivery Areas: Jefferson, Harris, and Nueces
Provider Call Center
888-887-9003
Monday-Friday from 8 a.m. – 6 p.m. CST
Mailing Address
UnitedHealthcare Community Plan
TX05U
2950 North Loop W, Suite 200
Houston, TX 77092-8843
Claims Mailing Address
UnitedHealthcare Community Plan
PO Box 5270
Kingston, NY 12402-5270
Member and Provider Complaints and Appeals Address
UnitedHealthcare Community Plan
Attn: Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364
Overbilling and Refund Address
UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374
Service Delivery Areas: Jefferson, Harris, Hidalgo, and Nueces
Provider Call Center
888-887-9003
Monday-Friday from 8 a.m. – 6 p.m. CST
Postal Mailing Address
UnitedHealthcare Community Plan
TX05U
2950 North Loop W, Suite 200
Houston, TX 77092-8843
Claims Mailing Address
UnitedHealthcare Community Plan
CLAIMS
PO Box 31352
Salt Lake City, UT 84131-0352
Provider Appeals and Complaints Address
UnitedHealthcare Community Plan
Attn: Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364
Overbilling and Refund Address
UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374
Service Delivery Area: Bexar, Dallas, Harris, Hidalgo, Medicaid Rural Service Area (MRSA) Central, Medicaid Rural Service Area (MRSA) Northeast, Tarrant and Travis
Provider Call Center
888-887-9003
Monday-Friday from 8 a.m. – 6 p.m. CST
Postal Mailing Address
UnitedHealthcare Community Plan
TX05U
2950 North Loop W, Suite 200
Houston, TX 77092-8843
Medical Claims Mailing Address
UnitedHealthcare Community Plan
PO Box 5290
Kingston, NY 12402-5290
Provider Appeals and Complaints Address
UnitedHealthcare Community Plan
Attn: Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364
Overbilling and Refund Address
UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374
Service Delivery Areas
Jefferson, Harris, Hidalgo, Medicaid Rural Service Area (MRSA Central) and MRSA Northeast
Provider Call Center
888-887-9003
Monday-Friday from 8 a.m. – 6 p.m. CST
Postal Mailing Address
UnitedHealthcare Community Plan
TX05U
2950 North Loop W, Suite 200
Houston, TX 77092-8843
Medical Claims Mailing Address
UnitedHealthcare Connected
P.O. Box 31352
Salt Lake City, UT 84131-0352
Provider Grievances Address
UnitedHealthcare Connected
PO Box 31364
Salt Lake City, UT 84131-0364
Overbilling and Refund Address
UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374
Service Delivery Areas: Harris County, Texas
When you report a situation that could be considered fraud, you’re doing your part to help save money for the health care system and prevent personal loss for others. If you suspect another provider or member has committed fraud, waste or abuse, you have a responsibility and a right to report it.
Taking action and making a report is an important first step. After your report is made, we will work to detect, correct and prevent fraud, waste, and abuse in the health care system.
Call us at 1-844-359-7736 or visit uhc.com/fraud to report any issues or concerns.
Reporting Fraud, Waste or Abuse to the State of Texas
You can report suspected fraud, waste, or abuse by recipients or providers in Texas health and human services programs online or by calling their toll-free fraud hotline. The Texas health and human services system includes:
- Medicaid
- The Supplemental Nutrition Assistance Program (SNAP, formerly known as Food Stamps)
- Temporary Assistance for Needy Families (TANF)
- Women, Infants, and Children (WIC) program
- The Children's Health Insurance Program (CHIP)
Learn more about how to make a report to Texas Health Human Services.