State Specific Training

For states with specific training requirements, you’ll find the training here.

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Arizona

Anti-Fraud, Waste and Abuse Provider Training - UnitedHealthcare Community Plan of Arizona

Appointment Availability Standards

Arizona Housing Resources: Understanding and Navigating Local Housing Systems

Arizona Skilled Nursing Facility - Billing Resource Guide

Billing Guidelines for FQHCs and RHCs

Electronic Visit Verification Hard Edit Interactive Guide

Home and Community-Based Services Introduction - UnitedHealthcare Community Plan of Arizona

How to Submit Supporting Documentation for Unprocessed Claims - Created for UnitedHealthcare Community Plan of Arizona, Minnesota, North Carolina and Texas

Integrated Clinics Overview and Billing Guidelines

Introduction to UnitedHealthcare Community Plan of Arizona – Arizona Long Term Care System (ALTCS) Health Care Professional Education

Member Eligibility and Benefits - Assisting Members and Navigating Resources – Arizona

UnitedHealthcare Community Plan of Arizona - Resources and Guidelines

UnitedHealthcare Community Plan of Arizona - OB-GYN Care Provider Toolkit

Colorado (Rocky Mountain Health Plan)

Anti-Fraud, Waste and Abuse Provider Training - UnitedHealthcare Community Plan of Colorado

Colorado Doctors Plan - Overview for Health Care Professionals

Colorado's Medicaid and Child Health Plans Plus General Overview

Delivering Inclusive Care: Cultural Competency and ADA Compliance for Care Providers

Early and Periodic, Screening, Diagnostic and Treatment (EPSDT) Overview - Rocky Mountain Health Plan

Getting Started with UnitedHealthcare

Health Equity – Basics of LGBTQ Affirming Care
Visit OptumHealthEducation.com to register and access the following course:

Health Equity Foundations

Health Equity – Caring for Patients with Brian Injury

RMHP RAE Region 1 Behavioral Health Billing

Telehealth Best Practices Interactive Guide

Trauma-Informed Care
Visit OptumHealthEducation.com to register and access the following course: What is trauma-informed care and why is it critical in care today?

District of Columbia

CommunityCare Provider Portal User Guide

District Dual Choice Program FAQ

Introduction to Home and Community-Based Services (HCBS) and Long-Term Services and Support (LTSS) - UnitedHealthcare Community Plan of D.C.

Serious Reportable Incidents

Florida

Attention Deficit/Hyperactivity Disorder Toolkit

Credentialing and Network Participation in Florida

Depression Screening - UnitedHealthcare Community Plan of Florida

Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) Overview - UnitedHealthcare Community Plan of Florida

Florida Managed Medical Assistance (MMA) Health Plan

Florida Sheriffs Employee Benefits Trust

Identifying UnitedHealthcare Medicare Advantage Members with WellMed-Contracted Primary Care Providers

Introduction to Home and Community Based Services (HCBS) and Long Term Services and Supports (LTSS): UnitedHealthcare Community Plan of Florida

Neighborhood Health Partnership Overview

Screening Brief Intervention and Referral to Treatment for Substance Use (SBIRT)

UnitedHealthcare Healthy Behaviors Program

UnitedHealthcare Level Funded Plan - Florida

Understanding Our Affiliates - All Savers Insurance

Working with UnitedHealthcare Florida Facility Overview

Hawaii

Anti-Fraud, Waste and Abuse Provider Training - UnitedHealthcare Community Plan of Hawaii

Community Palliative Care Services: New Hawaii Medicaid Benefit

Electronic Visit Verification Overview - UnitedHealthcare Community Plan of Hawaii

UnitedHealthcare Community Plan of Hawaii - HCBS Overview

UnitedHealthcare Community Plan of Hawaii Townhall

Idaho

Delivering Inclusive Care: Cultural Competency and ADA Compliance for Care Providers

Introduction to UnitedHealthcare Community Plan of Idaho

IMPLUS - Optum Senior Community Care Annual Training

IMPlus Home and Community-Based Services (HCBS) - UnitedHealthcare Community Plan of Idaho

Indiana

Claims: How to Submit an Informal Dispute for Community Plan of Indiana

Indiana PathWays for Aging - LTSS Provider Orientation - UnitedHealthcare Community Plan of Indiana

Introduction to UnitedHealthcare Community Plan of Indiana - Indiana PathWays for Aging Health Care Professional Education

Kansas

Introduction to UnitedHealthcare Community Plan of Kansas - KanCare - Health Care Professional Education

KanCare Credentialing/Contracting training course

Perinatal Behavioral Health Support and Strategies

UnitedHealthcare Community Plan of Kansas - Doula Orientation

Kentucky

Introduction to UnitedHealthcare Community Plan of Kentucky - Health Care Professional Education

Louisiana

ACES Toolkit – UnitedHealthcare Community Plan of Louisiana

Attention Deficit/Hyperactivity Disorder Toolkit

Cardiovascular and Hypertension Toolkit – UnitedHealthcare Community Plan of Louisiana

Childhood Obesity Toolkit - UnitedHealthcare Community Plan of Louisiana

Dental Varnish Provider Guide

Developmental Screening Toolkit – UnitedHealthcare Community Plan of Louisiana

Diabetes Toolkit – UnitedHealthcare Community Plan of Louisiana

Early, Periodic, Screening, Diagnostic and Treatment Interactive Guide for Health Care Professionals

GYN Toolkit - UnitedHealthcare Community Plan of Louisiana

Health and Wellness Toolkit – UnitedHealthcare Community Plan of Louisiana

HIV Screening in Northwest Louisiana

HPV and HIV Toolkit – UnitedHealthcare Community Plan of Louisiana

Improving Healthy Louisiana Developmental Screening Rate

Integrating Medical and Behavioral Health

OB Toolkit - UnitedHealthcare Community Plan of Louisiana

Obesity Toolkit – UnitedHealthcare Community Plan of Louisiana

Provider Adverse Incident Training – Community Plan of Louisiana

Substance Use Disorder Toolkit for Medical – UnitedHealthcare Community Plan of Louisiana

Telehealth Best Practices Interactive Guide

Tobacco Cessation Toolkit - UnitedHealthcare Community Plan of Louisiana

Louisiana (Peoples Health)

Educational Initiatives Module: Staying Ahead of Patients' Clinical Needs

Special Needs Plan Model of Care Training for Providers

Maryland

Introduction to UnitedHealthcare Community Plan of Maryland - Health Care Professional Education

Massachusetts

Home and Community Based Services (HCBS) Health Care Professional Training - Massachusetts UnitedHealthcare Connected for OneCare - MMP

UnitedHealthcare Connected for One Care Medicare-Medicaid Plan Overview

Michigan

Anti-Fraud, Waste and Abuse Provider Training - Michigan

Critical Incident Provider Reporting Process - UnitedHealthcare Community Plan of Michigan

Home and Community-Based Services (HCBS) Provider Settings Training - MI Coordinate Health (MICH)

Introduction to UnitedHealthcare Community Plan of Michigan - Michigan Comprehensive Health Care Program - Health Care Professional Education

Introduction to UnitedHealthcare Community Plan of Michigan – MI Coordinated Health (MICH) Program

MI Coordinated Health (MICH) – Person-Centered Planning

Self-Determination Training - MI Coordinated Health (MICH)

Minnesota

How to Submit Supporting Documentation for Unprocessed Claims - Created for UnitedHealthcare Community Plan of Arizona, Minnesota, North Carolina and Texas

Introduction to UnitedHealthcare Community Plan of Minnesota Families and Children and MinnesotaCare

Mississippi

Anti-Fraud, Waste and Abuse Provider Training - UnitedHealthcare Community Plan of Mississippi

Integrating Medical and Behavioral Health - UnitedHealthcare Community Plan of Mississippi

Missouri

Early and Periodic Screening Diagnostic and Treatment (EPSDT) Guide - UnitedHealthcare Community Plan of Missouri

Missouri Health Homes - UnitedHealthcare Missouri Community Integrated Care Team

UnitedHealthcare Community Plan of Missouri Provider Orientation

Nebraska

Assessing and Address Alcohol and Cannabis Misuse in Medical Practice

Early and Periodic Screening Diagnostic and Treatment (EPSDT) and Developmental Screening Provider Training - UnitedHealthcare Community Plan of Nebraska

Screening, Brief Intervention and Referral to Treatment (SBIRT) for UnitedHealthcare Community Plan of Nebraska

UnitedHealthcare Community Plan Heritage Health Overview

New Jersey

Care Provider Orientation - UnitedHealthcare Community Plan of New Jersey

Doula Orientation - UnitedHealthcare Community Plan of New Jersey

EVV Implementation HIDE-SNP and Medicaid - UnitedHealthcare Community Plan of New Jersey

Introduction to Home and Community-Based Services (HCBS) and Long-Term Services and Support (LTSS): UnitedHealthcare Community Plan of New Jersey

Introduction to UnitedHealthcare Community Plan of New Jersey - Housing Services, Supports and Assistance

Office-Based Addiction Treatment - UnitedHealthcare Community Plan of New Jersey

UnitedHealthcare Community Plan of New Jersey NJ Medicaid/FamilyCare

New Mexico

Fraud, Waste and Abuse Provider Training - UnitedHealthcare Community Plan of New Mexico

Introduction to UnitedHealthcare Community Plan of New Mexico

New Mexico Turquoise Care - Optum Senior Community Care Annual Training

New Mexico Turquoise Care - Provider Billing Toolkit

Reporting Critical Incidents: Including Abuse, Neglect and Exploitation - UnitedHealthcare Community Plan of New Mexico

New York

Anti-Fraud, Waste and Abuse Provider Training - New York

Developmental/Autism Screenings, Blood Lead Testing and Newborn Hearing Testing - UnitedHealthcare Community Plan of New York

Health Home Billing Guide - UnitedHealthcare Community Plan of New York

Introduction to UnitedHealthcare Dual Complete (NY-Y001 HMO D-SNP) New York MAP

New York Community Plan HCBS Billing Playbook 2023

North Carolina

Attention Deficit/Hyperactivity Disorder Toolkit

Claim Submission - UnitedHealthcare Community Plan of North Carolina

CommunityCare Provider Portal User Guide

EPSDT Toolkit - UnitedHealthcare Community Plan of North Carolina

Home Health Electronic Visit Verification - UnitedHealthcare Community Plan of North Carolina

How to Submit Supporting Documentation for Unprocessed Claims - Created for UnitedHealthcare Community Plan of Arizona, Minnesota, North Carolina and Texas

Hospice Provider Overview - UnitedHealthcare Community Plan of North Carolina

Introduction to Home and Community-Based Service (HCBS) and Long-Term Services and Support (LTSS) - UnitedHealthcare Community Plan of North Carolina

Personal Care Services (PCS) Prior Authorization - UnitedHealthcare Community Plan of North Carolina

Screening, Brief Intervention and Referral to Treatment (SBIRT) - UnitedHealthcare Community Plan of North Carolina

Smart Edits for Sterilization Consent Form and Child Medical Evaluation Form - UnitedHealthcare Community Plan of North Carolina

Skilled Nursing Facility Provider Orientation - UnitedHealthcare Community Plan of North Carolina

Submitting a Predetermination - UnitedHealthcare Community Plan of North Carolina

Ohio

Delivering Inclusive Care: Cultural Competency and ADA Compliance for Care Providers

Doula Orientation - UnitedHealthcare Community Plan of Ohio

Healthchek - Early and Periodic Screening Diagnostic and Treatment (EPSDT) and Developmental Screening Provider Training - Ohio

Introduction to Home and Community-Based Service (HCBS) and Long-Term Services and Support (LTSS) UnitedHealthcare Community Plan of Ohio

Ohio Nextgen Wrong Payer ID

Screening, Brief Intervention and Referral to Treatment (SBIRT) - UnitedHealthcare Community Plan of Ohio

Telehealth Best Practices Interactive Guide

UnitedHealthcare Community Plan of Ohio - Interactive Quick Reference Guide

Pennsylvania

Depression Screening - UnitedHealthcare Community Plan of Pennsylvania

Developmental Screening – Pennsylvania

Early and Periodic Screening Diagnostic and Treatment (EPSDT) and Bright Futures

HEDIS: WCC Measures

Tennessee

2022 BESMART Program Health Coding Changes

2024 Applied Behavior Analysis (ABA) Virtual Education Presentation

2023 Buprenorphine Enhanced and Supportive Medication-Assisted Recovery and Treatment (BESMART) Virtual Education Session

2024 Buprenorphine Enhanced and Supportive Medication-Assisted Recover and Treatment (BESMART) Virtual Education Session

2025 Buprenorphine Enhanced and Supportive Medication-Assisted Recover and Treatment (BESMART) Virtual Education Session

Accessing Your Tennessee Reports in Document Library

Attention Deficit/Hyperactivity Disorder Toolkit

Claim Filing Tips for TennCare CHOICES

CommunityCare Provider Portal User Guide - Tennessee

CoverKids - UnitedHealthcare Community Plan of Tennessee Interactive Quick Reference Guide

EPSDT Billing and Coding – TN

FMAP Audit - Joint MCO Provider Relations Training - UnitedHealthcare Community Plan of Tennessee

Introduction to UnitedHealthcare Community Plan of Tennessee

TennCare’s Episodes of Care

Texas

Anti-Fraud, Waste and Abuse Provider Training

Claims Follow-Up Interactive Guide

Claims: How to submit a claim reconsideration request

Collaborative Care Model - UnitedHealthcare Community Plan of Texas

Community Living – Orientation and Training for Long-Term Services and Supports (LTSS)

Completing the Title XIX DME/Medical Supplies Form For Texas Medicaid Plans

Compliance Training for Consumer Directed Service (CDS) Employers - UnitedHealthcare Community Plan of Texas

Compliance Training for Program Providers and FMSA's - UnitedHealthcare Community Plan of Texas

Electronic Visit Verification Overview - UnitedHealthcare Community Plan in Texas

Electronic Visit Verification Policy Training

Electronic Visit Verification – Roles and Usage

Electronic Visit Verification – Visit Maintenance Training

External Medical Review Training - UnitedHealthcare Community Plan of Texas

Hearing Aid Quick Reference Guide

How to Submit Supporting Documentation for Unprocessed Claims - Created for UnitedHealthcare Community Plan of Arizona, Minnesota, North Carolina and Texas

Integrating Medical and Behavioral Health

Introduction Training to STAR+PLUS

Long-Term Services and Supports (LTSS) STAR+PLUS and MMP and STAR Kids (including MDCP) Codes and Modifiers Guide

Maternal Mental Health - Health Care Professional Training for Postpartum Depression - UnitedHealthcare Community Plan of Texas

Maternal Health Training - UnitedHealthcare Community Plan of Texas

Missing Taxonomy Code (Texas Medicaid Only)

Navigating UnitedHealthcare Community Plan – A Care Provider Orientation

Non-Emergency Medical Transportation (NEMT): UnitedHealthcare Community Plan of Texas

Nursing Facility Long Term Care - UnitedHealthcare Community Plan of Texas

Quality Measures for CHIP, STAR, STAR Kids and STAR+PLUS Members

Reporting Critical Incidents: Including Abuse, Neglect and Exploitation

Social Drivers of Health Considerations for Network Care Providers

Screening, Brief Intervention and Referral to Treatment (SBIRT) - UnitedHealthcare Community Plan of Texas

Telehealth Best Practices Interactive Guide

Texas Health Steps Medical Checkups: For STAR, STAR Kids and STAR+PLUS Members

Trauma Training: Could It Be Trauma? Supporting Kids on the Road to Recovery (3 CEs available)

Value-Added Services Interactive Guide - UnitedHealthcare Community Plan of Texas

Virginia

Doula Orientation - UnitedHealthcare Community Plan of Virginia

UnitedHealthcare Community Plan of Virginia - Virginia Cardinal Care - LTSS Provider Orientation

Virginia Medicaid Health Care Professional Training - United Healthcare Community Plan of Virginia

Washington

Introduction to UnitedHealthcare Community Plan of Washington - Apple Health (Medicaid)

Wisconsin

Electronic Visit Verification (EVV) Claim Edits - UnitedHealthcare Community Plan of Wisconsin

Introduction to UnitedHealthcare Community Plan of Wisconsin - Health Care Professional Education