Training and Education

Our education platform offers a variety of free CME and non-CME courses on essential subjects on-demand, informational webcasts, podcasts and training resources for providers. Courses change periodically. 

Training Platform

Our Healthcare Professional Education and Training page is your source for on-demand education created specifically for UnitedHealthcare providers. It gives you in-depth information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device.

Topics

• Claims and Payments: Get the most recent claims processing information.
• Provider Portal Guides:  Our guides will quickly get you up to speed with our online self-service tools. 
• State-Specific Information: Each state has its own page for state-specific information and resources.
  

Upcoming Training and Educational Resources

There are several educational and training opportunities available to you, as your practice incorporates the integrated managed care (IMC).

Building Telehealth Capability for Behavioral Health

Join a 4-week series of web-based trainings on telehealth in the behavioral health setting, starting April 22nd from 2 - 3pm. The trainings are one hour, two times a week. Go to Behavioral Health Institute -Behavioral Health Training, Workforce and Policy Innovation Center for additional training information and to register.

Integrated Managed Care Education And Training Recorded Webinars

The Association of Washington Healthcare Plans (AWHP) represents all major medical health plans offered in Washington state, all health plans offering coverage through the Washington Health Benefit Exchange, and all health plans holding Medicaid Managed Care Organization contracts with the state Health Care Authority. Our members cover over 6.9 million Washingtonians.

The link below will take you to the AWHP site and more specifically to the MCO Provider Resources which has recorded webinars and other resources specifically pertaining to integrating behavioral and physical health care.

https://www.wahealthcareplans.org/mco-resources

Additional Resources

• Assessment Tools for Organizations Integrating Primary Care and Behavioral Health
  
• Behavioral Health Toolkit for Medical/Behavioral Providers
• First Episode Psychosis
  
• Intellectual and Developmental Disabilities (I/DD) Toolkit
  
• Intellectual/Developmental Disabilities Resources
• Introduction to UnitedHealthcare Community Plan of Washington - Washington Apple Health Expansion - Health Care Professional Education
• Recovery and Resiliency
• UHC Care Provider Manual: Physician, Health Care Professional, Facility and Ancillary Care Washington Apple Health
  
• UnitedHealthcare Community Plan of Washington Behavioral Health Manual 
  
• Washington Integrated Managed Care Medicaid Level of Care Guidelines Behavioral Health
  
• Washington State Health Care Authority: Links for billers, provider and partners
• Washington State Healthcare Authority (WSHA): Evidence-based and research-based practices

Forms

• Washington Apple Health Integrated Managed Care Intake Request Fax Form

Appeals and Grievances

• Chapter 12: Claim Reconsiderations, Appeals and Grievances