Choose digital first
Digital is your fastest, most cost-effective path to answers. You can find information, complete your work and communicate with us without picking up the phone. This gives you more time to focus on what matters most — caring for your patients.
Going forward, unless there's a system limitation or regulatory exception, we'll no longer mail most plan-related documents to health care professionals and facilities serving UnitedHealthcare UnitedHealthcare commercial, Medicare Advantage and most Community plan members. Instead, you can find most claim-related documents 24/7 in Document Library within the UnitedHealthcare Provider Portal. Your organization will receive an email notification when you have new letters available to view. We encourage you to check Document Library regularly for new notifications. For letters not available digitally, you will continue to receive mail.
Check out what’s recently moved to digital and what’s ahead.
| Upcoming transitions | Timing |
|---|---|
| Nebraska UnitedHealthcare Community Plan: Claim reconsideration and medical pre- and post-service appeal submissions | Sept. 1, 2025 |
| Kansas and Maryland UnitedHealthcare Community Plan: Claim reconsideration and medical pre- and post-service appeal submissions | Aug. 1, 2025 |
| Texas UnitedHealthcare Community Plan: Claim reconsideration and medical pre- and post-service appeal submissions | Aug. 1, 2025 |
| Kansas and Nebraska UnitedHealthcare Community Plan: Claim-related letters and documents | June 6 , 2025 |
| Kentucky and Washington, D.C., UnitedHealthcare Community Plan: Claim reconsideration and medical pre- and post-service appeal submissions, claim letters and virtual card payment (VCP) statements | June 6, 2025 |
| Florida, New York, Ohio and Rhode Island UnitedHealthcare Community Plan: Claim reconsideration and medical pre- and post-service appeal submissions | June 2, 2025 |
| Document type and impacted market(s) | Effective date |
|---|---|
| Arizona UnitedHealthcare Community Plan: Reconsideration submissions | Jan. 1, 2025 |
| Arizona UnitedHealthcare Community Plan: Pre- and post-service appeal/dispute submissions | Dec. 1, 2024 |
| Louisiana and Pennsylvania UnitedHealthcare Community Plan: Reconsideration and appeal submissions | Dec. 1, 2024 |
| Arizona UnitedHealthcare Community Plan: Virtual card payment (VCP) statements and claim letters | Nov. 8, 2024 |
| Louisiana and Pennsylvania UnitedHealthcare Community Plan: Claim-related letters and documents | Nov. 8, 2024 |
| Virginia UnitedHealthcare Community Plan: Virtual card payment (VCP) statements, and overpayment and claim letters | Sept. 13, 2024 |
| Minnesota and Virginia UnitedHealthcare Community Plan: Claim reconsideration and medical pre- and post-service appeal submissions | Sept. 1, 2024 |
| Florida and Massachusetts: UnitedHealthcare Community Plan medical claim letters | May 1, 2024 |
| Massachusetts and Mississippi UnitedHealthcare Community Plan: Medical pre- and post- service appeal submissions | May 1, 2024 |
| Massachusetts: UnitedHealthcare Community Plan virtual card payment (VCP) statements | Feb. 2, 2024 |
| New Jersey: UnitedHealthcare Community Plan claim letters | Feb. 2, 2024 |
| Washington: UnitedHealthcare Community Plan virtual card payment (VCP) statements and claim letters |
Feb. 2, 2024 |
| UnitedHealthcare Community Plan: Claim reconsideration and medical pre- and post-service appeal submissions | Feb. 1, 2024 |
Important considerations
Each of these transitions may require a change to the way you work today. We encourage you to start sharing this information and review our digital solution options. If you work with an outside vendor for your mail processing, or revenue cycle management company, please discuss how this change may affect your contract or processing arrangements.
New to Network News? Subscribe today or customize your preferences to stay informed.
Explore digital solutions
Going digital means less paper and a faster workflow. Our 3 solutions are here to help make that a reality.
Application Programming Interface (API)
Automation technology to access comprehensive real-time data on a timetable you set. Data can be distributed to your practice management system, proprietary software or any application you prefer.
Electronic Data Interchange (EDI)
Electronic connectivity to submit single or batch transactions for multiple members and payers without manual data entry or signing in to multiple payer portals.
UnitedHealthcare Provider Portal
Self-service platform to check eligibility and benefits, manage prior authorization requests, submit claims, request reconsiderations and appeals, and access documents and reports.
Which options best fit your needs?
Our digital solutions comparison guide compares the benefits of each to help you choose which are right for you.
News at a glance
June 01, 2025
Sept. 1: Submit reconsiderations and appeals electronically for Nebraska Medicaid
Health care professionals are encouraged to submit Medicaid medical reconsiderations and appeals electronically in Nebraska.
May 30, 2025
The AARP Healthcare Options Provider website has moved
Register with the portal before the AARP Healthcare Options Provider website is disabled on June 30.
May 20, 2025
Use EDI 275 to upload claim attachments
Availity and Change Healthcare clearinghouses are now available for unsolicited EDI 275 claim attachments. See our growing list.
May 16, 2025
Get SDOH screening aids and resources in one place
Learn how to easily share screening results and access SDOH tools, resources and training to better support your patients.
May 16, 2025
June 13: Claim-related documents going paperless for Kansas and Nebraska Medicaid
As of June 13, 2025, some Kansas and Nebraska Medicaid claim-related letters will go paperless.
May 13, 2025
June 13: Several documents going paperless
More letters and reconsiderations, pre-/post-service appeals going digital for Kentucky, Washington, D.C., Medicaid