Coordination of benefits information now available to streamline eligibility and billing
Last modified: Dec. 24, 2024
Updated to include new lines of business
We have enhanced the coordination of benefits (COB) information available through our digital tools. This update will make it easier for you to see any additional payer coverage details available, reducing the need to call.
What has changed
COB is now integrated with Application Programming Interface (API) and the UnitedHealthcare Provider Portal under Eligibility. This information is now available for UnitedHealthcare commercial, Community, DSNP and Individual Exchange1 plans. Additional enhancements for UnitedHealthcare® Medicare Advantage plans are coming soon.
Importance of COB
Access to COB information will allow you to easily coordinate benefits for our members. When a member has multiple health insurance plans, COB helps the plans work together to pay claims. This helps you understand what the member needs to pay and avoids overpayments or underpayments.
How to check COB
View COB through the UnitedHealthcare Portal:
- Go to UHCprovider.com and click Sign In at the top-right corner
- Enter your One Healthcare ID
- Select Eligibility tab
- Enter the search criteria
- Click “Verify Eligibility” button
- Scroll down to view Additional Coverage and Coordination of Benefits
Resources
- Access the Eligibility and Benefits course for more information about using COB in the portal. To directly access the COB section, go to Menu, then Policies Information Features or click the Search bar and type “Coordination of Benefits.”
- Learn more about using API for digital claims and benefits
Questions? We're here to help.
Connect with us through chat 24/7 in the UnitedHealthcare Provider Portal. For additional contact information, visit our Contact us page.
1Also referred to as UnitedHealthcare Individual & Family ACA Marketplace plans.
PCA-1-24-03711-POE-NN_12242024