Make sure members know you offer mobile services
Update your provider profile to highlight your mobile services to members.

July provider communicationopen_in_new

Applying health reimbursement accounts to out-of-pocket amounts
Patients can use health reimbursement accounts (HRA) to help pay for hearing aids. See how we can support you and your patients in using these funds for hearing care.

June provider communicationopen_in_new

OneHealthcare ID updatesopen_in_new
Please see the user guide to ensure you have the proper recovery methods in place for your provider portal login.

Bill of Sale updates
Professional fees can only be paid when the Bill of Sale is completed.

March provider communicationopen_in_new

One Healthcare ID security change
On March 7, 2025, you will no longer be able to use email as a recovery method when signing in to the Provider Portal.

Bill of Sale updates
Professional fees can only be paid when the Bill of Sale is completed.

2025 Provider Reference Guide available nowopen_in_new
See what’s changing next year in the 2025 Provider Reference Guide.

February provider communicationopen_in_new

2024 opportunities unauthorized at year end
Learn how UnitedHealthcare Hearing has handled your opportunities from 2024 that were not authorized.

January provider communicationopen_in_new

December provider communicationopen_in_new

November provider communicationopen_in_new

October is Cybersecurity Awareness Month
Learn more about how to keep your practice and patient information safe from cyberattacks.

Authorized vs. ordered products
Make sure you order only products that are authorized, and the invoice matches the authorization.

Secret Shopper to verify Provider Directory information
To comply with the federal No Surprises Act’s requirements for Provider Directory data accuracy, we have established a formal process for self-audits of our provider directory.

October provider communicationopen_in_new

Relate Platinum now available on Preferred Formulary for Medicare Advantage patients
You talked, we listened! We added Relate® Platinum products to the formulary for Preferred Individual Medicare Advantage program plans on August 28.

Secret Shopper to verify Provider Directory information
To comply with the federal No Surprises Act’s requirements for Provider Directory data accuracy, we have established a formal process for self-audits of our provider directory.

September provider communicationopen_in_new

Introducing order automation
We’re excited to announce that a new order automation pilot has started. Order automation will help simplify the ordering process and give you more time for what matters most, providing care to patients.

Fraud, Waste and Abuse trainings and monthly sanction monitoring
We’ll send requests to your practices to demonstrate to us your completion of the required annual Fraud, Waste and Abuse (FWA) training and monthly Office of Inspector General sanction monitoring.

August provider communicationopen_in_new