Digital is your fastest, most cost-effective path to answers.
That’s why beginning Oct. 1, 2024, we’re asking you to skip the phone and go online first.
Visit our public website UHCprovider.com to learn more about us and our network. Plus, you can access news, medical policies, training, and resources about our digital tools and benefit plans.
Visit the UnitedHealthcare Provider Portal first to do your work. Find member information, view letters and reports, and submit the majority of your plan-related information to us electronically across most lines of business.
If you have questions about what you see in the portal, try chat first. Found on nearly every page in the provider portal, chat is the fastest way to speak with an advocate and get answers to even the most complex inquiries.
By going digital to find information, do business and communicate with us, you’ll spend less time on administrative tasks and get back to the work that matters most — caring for your patients.
Our digital tools offer a more direct path to the information you need. This means:
In addition, it’s important to consider the time savings as outlined by the Council for Affordable Quality Healthcare (CAQH) Annual Report Index. The annual report measures national progress in reducing the administrative costs in the health care industry:
Average time saved per transaction using digital solutions | |
---|---|
Claim status inquiry | 17 minutes |
Eligibility & benefits | 16 minutes |
Prior authorization | 11 minutes |
Claim submission | 5 minutes |
Source: 2023 CAQH Index Report
Although all users need to have UnitedHealthcare Provider Portal access, some of our other digital solutions can be added to maximize productivity, including:
We’re always adding new capabilities and digital tools. Watch for more information in the coming months and check out the latest portal capabilities specifically by role.
If you have further questions, please go to UHCprovider.com/contactus.
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